At Aurachi, we value our customers and want to ensure you have a confident shopping experience. If you are not entirely satisfied with your purchase, we’re here to help with an easy return and refund process.

1. Return Window

You have 30 calendar days to return an item from the date you received it. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility & Condition of Items

To be eligible for a return, please ensure that:

• The item is unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all tags attached.
• Hygiene Note: For health and safety reasons, intimate apparel (like bras and underwear) must be unworn. Items that show signs of wear, scents (perfume/detergent), or marks will not be accepted for return.

3. How to Initiate a Return

Starting a return is simple. Please follow these steps:

1. Email our support team at aurachi.us@gmail.com.
2. Provide your Order Number and a brief description/photo of the reason for the return.
3. Once approved, our team will provide you with the return shipping address for our U.S. warehouse.

Please do not send your purchase back to the manufacturer.

4. Refunds & Processing Time

Once we receive your returned item at our warehouse, we will inspect it and notify you via email.

• If your return is approved, we will initiate a refund to your original method of payment (Credit Card, Debit Card, or PayPal).
• You will receive the credit within 5-7 business days, depending on your card issuer’s policies.

5. Exchanges

If you received a defective item or need a different size, we are happy to exchange it for you. Please contact us at aurachi.us@gmail.com within the 30-day window, and we will guide you through the exchange process to ensure you get the perfect fit.

6. Shipping Costs

• Defective Items: If the item is damaged or the wrong product was sent, Aurachi will cover all shipping costs for the return.
• Change of Mind/Size: For standard returns or exchanges, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

7. Order Cancellations

If you wish to cancel your order, please contact us within 6 hours of placing it. Once the order has been processed and shipped from our U.S. warehouse, we cannot cancel it, and it must go through the standard return process.

Customer Satisfaction is Our Priority! All our products are shipped directly from U.S to ensure fast delivery and easy local returns. If you have any further questions, feel free to reach out to us.

Contact Us: Email: aurachi.us@gmail.com

Website: https://aurachi.us